Security Warning: Prattville Water Works Board never sends out unsolicited email messages. If you receive a message claiming to have been sent from our servers or staff be aware that it is a hoax. Usually these messages will have a virus attached. Should you receive one of these emails, please forward a copy to firstname.lastname@example.org with subject "ABUSE" and then delete the message.
The Prattville Fire Department will begin flowing fire hydrants during the month of October. Some customers may notice some discoloration in their water during these tests.
Some of our customers may have noticed PWWB employees walking around with some strange gadgets recently. In order to enhance our service capabilities, we are implementing a Geographical Information System (GIS). The bright yellow handheld that you see is actually a GPS (Global Positioning System) device that allows us to record geographically correct locations of our distribution equipment for mapping purposes.
We can now receive your payments through VISA and MasterCard by phone or in the office. You can also pay your bill online using our WebPay service. Our WebPay service is provided by Verisign, an industry leader in secure payment processing.
In an effort to improve our service capabilities we have begun installing radio-read meters in some areas. Some customers may have their meters replaced with the new meters as a result of this process.