1. You must pay the entire amount listed on your current bill under the heading labeled "TOTAL DUE NOW".

2. If you are unable to pay the entire amount as listed please call customer service to set up the necessary payment arrangements.

3. If you make a payment which is less than the amount listed on your bill without first receiving approval from a customer service representative, you may be subject to additional fees and/or interruption of service.

If your service has been discontinued for NON-PAYMENT, the following policies apply to customers making online payments:

1. Water will not be turned back on until Total Due amount PLUS a $25.00 reconnection fee is paid.

2. Any account paid during the hours of 8:00 AM to 4:00 PM will be reconnected on the date of payment; however, any account paid after 4:00 PM will be reconnected on the following business day.

If your service has been discontinued for NON-PAYMENT, and payment has NOT been made prior to 4:00 PM service may be reconnected on the date of payment as follows:

1. Prior to 5:00 PM on regular business days, payment of Total Due amount PLUS a $25.00 reconnection fee must be made in the Prattville Water Works Board office.

2. After 5:00 PM and on non-business days, cash payments of Total Due amount PLUS a $50.00 emergency reconnection fee must be made to the Prattville Water Works Board on-call employee @ (334)365-6783.